Refund Policy
RETURNS
We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us within 14 days of receiving your order!
We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase we can simply process a replacement or refund.
We want your shopping experience at Cherished Creations to be a positive one, and will work with you if there is any issue with an item you have received.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions for how to return items from your order. Please do not simply return the item without making contact first.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please read carefully below on our returns policy and how to proceed.
RETURN POLICY FOR ONLINE SHOPPING
Returns for Refund:
We offer refunds on full priced items only.
- Items purchased during any promotions do not qualify for refunds, this includes SALES and FREE SHIPPING promotions.
- You will be required to cover the postage costs
- Returns are for replacements (if available) or refunds ONLY
- Items must be returned in same condition as when received and in the same packaging.
- Please return your item/s to our Samford store by post
- Shop 1, 37 Main Street, Samford Village, QLD 4520 within 14 days of receiving your order.
Faulty items
If you believe your item is faulty, please contact us at cherishedcreations@outlook.com.au within 3 days of receiving your package to organise return/replacement (if item is available).
Exchanges - We DO NOT Offer Exchanges
Unfortunately we do not hold for exchanges. If you would like to exchange your product we recommend you purchase the item you would like to secure and we will refund your returned item once received.
**We only replace items if they are defective or damaged.
Please note that we strongly suggest using a postage bag that has a tracking ID as we do not hold responsibility for items that go missing through the post.
If you are a local customer, or driving through Samford, please feel free to drop it in to us in person. The same returns requirements apply.
Please send back to:
SHOP 1, 37 MAIN STREET,
SAMFORD VILLAGE,
QLD 4520
Processing of returns
Please note that as we're a small team, returns are processed once a week, so please allow up to 7 days for your return to be processed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and you will be refunded by the same method with which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cherishedcreations@outlook.com.au
Damaged Items
Items that Appear to have been Damaged in Transit
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post.
Items that Appear to have been Damaged Prior to Shipping
Any returns due to damage we deem on our behalf are to be posted within 3 days of you receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. If the items are not received within 14 days we will not refund.
Health and Hygiene Regulations
All jewellery, hats and bath & body products cannot be returned for health and hygiene reasons. These are non refundable after being shipped. A refund will only be issued if deemed faulty. We require proof of photograph in this event.
Gift Cards
Due to the nature of how gift cards are issued these are a non-refundable, non-transferable for cash item.
Lost Items
We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended. Australia Post will leave it in a safe drop spot or they will take it back to the PO and issue you a collection note. Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft.
If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost. If they deem the package is lost after investigation, we will issue a refund excluding postage costs.
Return to Sender Items
If your parcel is returned to us due to any of the following reasons, we will contact you to organise to ship your item/s again at an additional cost to you.
*PLEASE NOTE - No refunds will be issued on return to sender items.
If your package is returned to us due to an error you have entered in the address field or failure to pick up your parcel from your local post office within their time frame we will need to charge a re-delivery fee of $20 for domestic orders. This is to cover the cost of charges we incur from Australia Post on return to sender items.
Textiles & One-Of-A-Kind Pieces
Many of our treasures are made using stunning textiles and embellishments, cowhide and leather, we have 100% handmade Kantha throws and one-of-a-kind handmade jewellery pieces. These are pieces that may have visible imperfections that are considered part of their beauty and charm, rather than faults. These items are not considered faulty and therefore do not qualify for a refund as a faulty item if returned.
Crystals
Due to the nature of crystals we do not offer refunds or exchanges once the items have been shipped. We do not offer refunds or exchanges simply because you change your mind, so please choose carefully.
Crystals are naturally formed within Mother Earth they are not perfect. Small imperfections may and will occur, this is not a fault but how they are created.
The information contained on our website is designed to help heal your emotional and spiritual health with the use of natural crystal vibrations. We do not recommend discontinuing any medical advice or medications you need.
Crystals are often used for healing to bring harmony and balance to our mental, physical, etheric and auric fields which in turns brings better health through a positive outlook.
When our Chakras are healthy without blocked/stagnant energies our bodies will follow. Crystals are believed to have natural energies within them that enable us to heal ourselves. By programming our crystal with our intention it is believed we are able to use those vibrations to help healing occur.
Product Colour Discrepancies & Portrayal
Every effort is made to portray items accurately. Please be advised all computer screen colour settings and mobile device settings vary and can affect the way products appear on the viewing monitor. We cannot be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
DISCLAIMER
We act in accordance with the Fair Trading Act of QLD and as a registered Australian Business.
We are not required to provide a refund if you change your mind. If you decide to cancel all or part of your order BEFORE it is shipped you will incur a 10% cancellation fee. This covers our time, and for materials we have used.
In the event you change your mind and don't want the parcel AFTER shipping and it's redirected to us, we deduct 10% from the sale, to cover our time, restocking, packaging costs and boxes used.
We do require a photograph of any broken item within 3 days. Return postage is at the customers expense. A tracking number must be provided by the customer as proof of shipping in this event. A refund is not issued until goods have been received by us.
If you have any problems once your order is delivered, please contact us immediately so we may rectify or replace the item if possible.
Our email address is cherishedcreations@outlook.com.au or we may be reached on messenger via FB or Instagram.
OUR RETURN ADDRESS IS:
CHERISHED CREATIONS
SHOP 1, 37 MAIN STREET
SAMFORD VILLAGE
QLD 4520