Shipping & Delivery
*CHRISTMAS DELIVERIES! - We strongly suggest placing your orders sooner rather than later this year given the delays that Australia Post have been experiencing over the last few months.
We ship via Australia Post
**We currently offer shipping Australia-wide ONLY.
How much will shipping cost?
All Australian domestic orders are shipped via Australia Post.
We ensure safe packaging using bubble wrap and/or boxes where necessary for extra protection to prevent breakages.
- FREE Standard Post for orders within Australia and valued over $150 AUD* (Includes tracking). **Conditions Apply- Products must fit in an Australia Post 5kg Satchel bag size, this includes bubble wrap and packaging.
- $15.00 AUD for Standard Post for orders within Australia under the value of $150 AUD* (Includes tracking). **Conditions Apply- Your whole order, including wrapping and packaging etc must be able to fit in an Australia Post 5kg Satchel bag size. If your order does not fit in a 5kg bag, we will happily sort something out, so don't worry, we will contact you either by phone or email.
- $20.00 AUD for Express Post for orders within Australia* (Includes tracking) ** Conditions Apply- Your whole order must fit in a 5kg allowance Australia Post Satchel bag size.
*Note: there may be additional shipping costs required for one-off, larger or heavier items. Please select the appropriate shipping rate at checkout.
How long will it take to ship and receive my order?
All online orders are processed and shipped via Parcel Post Satchel daily Monday - Friday and all orders will receive a tracking number via email. Please note, in order to ship your parcel, we provide Australia Post with the following information you have provided to us - your name, address, phone number (if provided) and email.
Domestic:
Once shipped deliveries should arrive between 3-5 business days depending on which state you live in (we ship from Samford, QLD)
- As we are a small team, please allow approximately 1-2 business days for processing and dispatch. This does not include actual transit time.
**Due to COVID, shipping times can not be guaranteed, however please be assured that we promise to get your order to you as soon as possible.
Can I change my order once placed?
Unfortunately, once you have placed your order you cannot make any changes due to packing and shipping procedures. This includes cancelling or swapping of any sizes or items within your order.
Need something urgently?
Express Post shipping is available, please select this option at checkout.
How will my order be packaged?
We lovingly pack your order whether you are shopping for yourself or a loved one, we want each and every order to feel like a special gift!
If your purchase is a gift and you would like it sent straight to the recipient please leave us a note in checkout with your personal message. We will include a little gift card in the parcel and make sure all prices are removed.
Can I pick up an online order in store?
Yes of course! If you are local or live near Samford, you are welcome to save on shipping and pick up your order in store. Please write a note in your order stating your intention to pick up instore and which day. As our online stock is not held at our store premises, collection of your order cannot be on the same day of purchase. Please allow 1-2 days turn around. We will then refund your shipping for you.
Can I return an online order instore?
Our bricks and mortar store and our online store have seperate payment systems to one another and we are unable to process any returns or replacements for online purchases instore, however if you are a local customer, or driving through Samford, please feel free to drop it in to us in person. The same returns requirements apply. Please see our Returns Policy.
How can I track my order?
Once your order is shipped you will receive an email with a link to track your parcel.
What currency is used online?
All our prices are in Australian dollars (AUD).